Ordering

1. How do I order a play?

   Simple. Browse the site using the Plays & Musicals pulldown link, or search using either the basic search on the front page or the detailed search. Once something catches your eye, go to that play's page. You'll see a synopsis, a substantial free preview and a list of things you can order, with a question mark alongside each item. Float your cursor over the question mark for more information about each item.
   
   Typically the best way to start is with a perusal copy (either a digital one or, when available, a printed acting edition). From there, once you're sure the play is for you, you'll order performance rights and either a Production Copy License (which allows you to make unlimited copies of a PDF file for your production) and/or enough hard copies for your cast and crew (when available). Just want to use the play in your classroom with no public performance? Order a Classroom Copy License. Add whatever you need to your shopping cart, and then you can either checkout or continue shopping. Once you finalize your order at checkout, you will receive an invoice/receipt in your email (you can also print one through the site if you misplace the email). Some orders (i.e., digital perusal scripts paid by credit/debit/PayPal) are auto-approved, while others are reviewed and approved manually, at which point digital scripts and performance licenses (where applicable) go out through our automated system. Hard copies will be physically shipped (you'll still get an email with a performance license when applicable). Professional theatres should email us directly at [email protected] to license performance rights.

2. I'm interested in a play, but I don't know if I want to produce it at this time. What do I do?

   We recommend that you order a digital or printed (if available) perusal copy first. One may print a single copy of a digital script for evaluation purposes. Once you've read the play, if you decide you'd like to produce it, return to our website and pay royalties for the number of performances you'd like to stage and purchase either a copy license (comes with a PDF and permission to make copies), printed scripts (enough for your cast and crew), or some combination of the two.

3. I want to stage a production. What do I need to order?

   To produce a play, order the following:

   Scripts. Purchase either sufficient hard copies of the play for your cast and crew (they may not be copied), a production copy license (a PDF file with permission to make unlimited copies for the cast and crew) or some combination of the two.

   Performance Royalties. Order one for each time the play will be produced in the presence of an audience outside of the cast and crew (or outside of your closed classroom).

   A Streaming/Video Package (Optional). If you wish to record an archival video of your production, stream the show (either live or prerecorded and shown at a specific time) or make the performance(s) accessible on-demand, you'll need to purchase one of our packages. Full details about each of the packages are in our Streaming Guide.

   Visit any play's individual page to find out pricing, as well as which streaming/video packages are available.

4. I'm ready to make a purchase. What are my payment options?

   Please select the materials you need by going to the individual page of each play (or book) you'd like to order. When you're ready for checkout, you'll be asked to log into your account or to create a new one. You'll choose a shipping option (if you have ordered scripts or books that need to be physically shipped) and then will be asked to review and accept our Royalty Statement.

   Individuals or organizations outside of the United States will then have a choice of paying either by check, credit/debit card or PayPal. Organizations in the United States may also use a purchase order. If you select purchase order, you will be prompted to upload a PDF file of the purchase order and enter the purchase order number. If you don't have the purchase order in hand, there will be an option to upload it or email it to us later (your order won't be processed until you do, though).

   Credit/debit, PayPal and purchase orders (once we've reviewed a copy of the PO) are processed right away, whereas payments by check must be received before orders will be processed.

   Keep in mind that all checks must be in US dollars, and orders paid by check may be held until the funds clear. To expedite this process, we recommend obtaining a bank/cashier's check or a money order. Or just log back into our website and use credit/debit or PayPal to pay your check order. Once we receive your payment, we'll authorize the order, and your materials will be on their way shortly. Just let us know how we can help!

5. Do you accept purchase orders?

   We accept purchase orders from US-based educational institutions. We also accept them from US-based theatre companies and bookstores, subject to approval. Select Purchase Order from the payment options and upload a PDF copy of the purchase order from your business office or purchasing department.

6. My district requires that I get an official quote before ordering; how do I do that?

   To generate a quote through our system, go through the process of placing an order. When you get to payment, select the Quote payment option. You will receive a quote via email (you can always log into the website and click on My Account>My Orders to see it there as well).

   Because the quote system is automated, your quote is not reviewed prior to your receiving it via email. However, rest assured that we will review it promptly and reach out to you if we see any issues (e.g., if you've not requested all of the necessary materials).

   Once your business office/purchasing department is ready with a purchase order, there are two ways to transmit it to us and turn your quote into an actual order:
   

   1. Log in to our website and click on My Account>My Orders, and then click on the Order Number. You'll see a place to upload the purchase order and input the purchase order number. (Preferred Method)
   

   2. Email your purchase order as a PDF file to [email protected]. Please make sure that the associated order number is included in your email.
   

   Once we receive the purchase order file, your order will be considered complete and ready to be reviewed.
   

   Important Note: At any point during this process, you have the option to switch to Credit/Debit or PayPal as your method of payment. Click on My Account>My Orders and then click on the Order Number. You'll see buttons to choose one of these alternate payment methods.
   

7. I want to live-stream my production. What do I need to do that?

   Go here for our complete Streaming Guide. Note that we consider live-streaming to include shows that are actually streamed live, as well as shows that are pre-recorded and aired at a specific time. You'll find many more answers to Frequently Asked Questions about live-streaming, on-demand viewing and video in the FAQ under the heading Live-Streaming, On-Demand Video & Recording.

8. Can I get a printable digital copy of a play?

   Absolutely. Just select the play you'd like to order and then add the Digital Perusal Script to your shopping cart. Please keep in mind that these are for perusal/individual use only and may not be copied for classroom or production use. To use a play in performance or the classroom, please purchase Performance Royalties and a Production Copy License, or a Classroom Copy License, respectively; these copy licenses come with a PDF file and permission to make copies for your cast/crew or classroom.

9. How long does it take to receive plays once I place my order?

   Digital perusal scripts (no more than one copy per play and not ordered together with printed scripts or other items) paid by credit/debit or PayPal are automatically emailed.
   
   Other orders are processed as quickly as possible (within one business day), but please note that they are reviewed by a human first. (This includes multiple copies of a digital perusal script or digital perusals ordered with other items.)
   
   Don't see your email? Just log into the website (using the email address and password you created when you registered) and click on My Orders under the Customer Menu. Click on the order number of any approved order to download your script files or performance license(s), and to print an invoice (though again, you should automatically receive an invoice in your email when you complete an order). If you choose to pay by check, your order will not ship until we receive your payment.
   
   For those ordering printed scripts, our scripts print on demand and ship through our drop-shipper. Delivery is typically took 6-10 business days within the US, but delivery can be slower (or quicker) at certain times of year (it is significantly slower around the December holidays). For those ordering from outside of the US, Canada, UK, the EU or Australia, standard shipping can take some weeks, and we recommend using expedited/priority shipping instead. Note that priority and expedited shipping are not always available from our drop-shipper; if you pay for one of those but we're only able to send via a slower speed, we'll refund the difference to your credit card. Wherever you are, if time is an issue, we highly recommend ordering digital scripts (or supplementing your cast set with a production photocopy license).

10. I am outside the United States. Can I still place an order?

    Absolutely! We have many customers in Canada, the UK, the EU, Australia, New Zealand, Central and South America, and even Africa and Asia. Everything you need to mount a production is available digitally, and we also ship printed scripts and books worldwide. While shipping to certain international destinations can sometimes take several weeks, in addition to printing and shipping from the United States, we also print and ship from the UK, Australia and several EU countries, thus allowing for particularly quick and reasonably priced shipping to customers in Australia, Belgium, France, Germany, Ireland, Italy, the Netherlands, the UK and much of Scandinavia.

11. I placed an order for digital scripts and it's been more than 24 hours, but they haven't arrived. What do I do?

    If you ordered only digital perusal scripts (and no more than a single copy of an individual title) and you paid with credit/debit/PayPal, the digital portion of your order should have been auto-approved and gone out through our automated system. Other digital orders should be processed within one business day. First, check your spam filter, and be sure to add [email protected] to your whitelist so that mail from us gets through to you. Also, please make sure you are able to emails with links--some systems, particularly school or government email addresses, may block them, sometimes even before they reach your spam filter at all.

    But if your email isn't cooperating, have no fear. Just log into the website (using the email address with which you signed up and the password you created when ordering) and go to My Account>My Orders. Click on the order number of any approved order to download your script files or performance licenses, and/or to print an invoice.

12. Can I have a play physically mailed to me?

    Almost all of our plays are available in both digital and printed form. Just visit the play's individual page and see if a Printed Script is one of the purchase options. For customers outside of the US, Canada, Australia, the UK or the western EU (e.g., France, Germany, Ireland, etc.), we recommend digital or expedited/priority delivery, as international shipping may add several weeks to your delivery time.

13. What happens if we apply for a price quote (e.g. to obtain a purchase order) or place an order with "check" as our method of payment and the price changes in the meantime?
    If you apply for a quote to obtain a purchase order from your school or other institution (see the FAQ question above on how to do this) or place an order and select "check" as your method of payment, if there's a price increase, we will honor your original price for 30 days from the date of the quote or order (in the case of a check order). After this time, you will be responsible for paying the current price.
14. If you're sending me an electronic copy, why do you need a street address and a phone number?

    Even if we're not mailing something to you, we need it as part of our efforts to safeguard our authors' intellectual property and verify where (and to whom) their material is being sent, as well as to protect against credit card fraud. Please be sure to review your information carefully, as any errors (e.g., missing digits or a misspelled email address) can hold up processing of your order. While we understand that typos happen, deliberately providing false information in an attempt to gain access to copyrighted material is fraud.

15. What is your refund policy?

    Printed and digital scripts, textbooks, copy licenses and musical tracks are non-refundable. In the case of performance royalties and video/streaming packages, these are refundable (minus any processing fees) up to the day before the scheduled production date. There are no refunds after the scheduled date of the first performance.